Printing FAQ

How much does it cost to print?

  • Single-sided, black ink only: $0.05 per page
  • Double-sided, black ink only: $0.04 per side (i.e., $0.08 per page)
  • Color: $0.25 per side

How much credit do I get to spend on printing?

  • Every semester $15.00 of print credits will be added to your print account.

How often are these credits refilled?

  • At the start of every semester, your print credits are reset to $15.00. Credits and purchased credits from one semester do not roll over to the next semester.

How do I check my balance?

  • If you are logged on to a computer in one of the labs or libraries on campus, you will see a print app in the bottom right corner that will show you your print credits balance.

Balance example

  • You may also go to: and log in using your MedailleOne credentials to view your print credits.

I’ve used all my print credits, how do I get more?

  • You may purchase credits online using PayPal.

I have printed something by mistake/there was an error/the printer ate my paper, how do I request a refund?

  • You may click on “Details” link in the print app located in the bottom right corner of the screen to bring up your print management page, or go directly to: and log in using your MedailleOne user id and password. On the left side of the print management page click on the Recent Print Jobs link: paper cut
  • Then on the right side of the print management page, click on the “request refund” link for the print job you would like refunded
  • Then fill out the Refund Request form. Be sure to include a reason for your request.

Refund request

  • Your request will be processed within 2 business days.

Can I get a refund on unused credits at the end of the semester?

  • No.

I am a work study and I have to print something for my job, will this count against my print credits?

  • No, if you are working in an office, your printing will not be tracked there. If your account does lose credits while printing for your job, follow the instructions above for receiving a refund, including an explanation.

I need to print something for the club I belong to. Will I be charged?

  • Yes, if you are logged on as you, you will be charged. Please see your club advisor or go to the Student Services office to print materials for your club.
Left Menu Icon
Medaille College Libraries
Right Menu Icon